Frequently Asked Questions
Finding a medical communications service provider is something that should be researched with a great deal of care. Here are answers to some of the more frequent questions we receive to help you make the right decision.
Do you carry Errors & Omissions insurance?
Yes. We have had it since the beginning, yet our outstanding service has prevented us from using it. Still, we feel it’s always good to have protection.
Do you keep a log of past phone calls?
There have been times we our clients have had the desire to review past calls or messages. It is important to us that these items remain accessible, which is why we are guarantee that messages and call information is logged for at least seven years.
Are your operators knowledgeable about the medical industry?
All of our communications specialists are required to complete extensive training in medical terminology, hospital procedures and insurance/HMO verification.
Arizona’s power grid is susceptible to power failure. Do you have any safeguards in place to avoid interruption?
Our back-up power system ensures that we can provide you and your patients with uninterrupted service every minute of every hour of every day.
Many of my patients speak Spanish. Do you?
More than 50% of our staff speaks fluent Spanish and are happy to assist patients of all different ethnic backgrounds.
Will my patients ever have trouble getting through?
It should be comforting to you that we are able to accept more than 115 simultaneous incoming calls. This means that there will never be a busy signal, day or night.
How does the billing work?
Cosmopolitan clients pay only for the time they use. It makes sense to us that our clients are successful, which is why we offer fair and understandable billing.
How can one service be right for everybody?
It’s not, which is why the vast majority of the services we provide for you are tailored to your needs and desires.